A Little About Us
We have been in business since 1987 and have maintained a customer satisfaction rating with AAA of over 99 Percent! We have chosen to only service and repair Asian autos and trucks, so we really are a specialist.
If you come into the Northridge Shop you will usually find me (Steve Summers) behind the counter with a smile, or if your visiting our Woodland Hills shop it will be Tom behind the counter with a smile to greet you. When We started Automotive Instincts we wanted to have a shop that was known for fair prices, honesty, integrity and doing the right thing always, We wanted to treat people like we would want to be treated if we were on the other side of the counter, and its worked, we are known for award winning customer service.
So what makes Automotive Instincts different than other shops or the dealership? Personal attention, cost and experience. When you choose us you will always receive the personal attention that you and your vehicle deserve from you’re mechanic, we believe in earning your business, which will build trust and a long term relationship that will last a lifetime.
Not only are we among the less than 5% of auto repair shops in Southern California that are AAA approved, but both of our shops have been recognized as being in AAA’s top 50 shops by being awarded the prestigious “Creme de la Creme” award. Members and non-members of AAA can rest assure that AAA Approved auto repair facilities are dependable and efficient.
There are over 1,000 registered auto-repair facilities in Los Angeles County, but only 10 of those are recognized with the esteem status of Blue Seal of Excellence ASE, and both of our shops have that honor. Our certified and experienced ASE technicians provide (guarantee) the best possible auto repair and service for your vehicle.
We have a 2 year or 24,000 mile warranty (whichever comes first) on all auto repairs. This is double the dealer’s warranty.
We Make it Convenient for You
Our facilities offer a variety of options to make your visit as convenient as possible. We offer free rides to work or home, a comfortable waiting room, a clean restroom and free WiFi. We offer rental cars through Enterprise at discounted rates!